Report an incident involving a consumer product or cosmetic

Learn what to report to us and how to report it. Your information helps us monitor the safety of products and could prevent the same thing from happening to others.

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Consumer reporting

Report a problem with a consumer product or cosmetic if any of the following situations have occurred:

  • Injury or death
  • Defective product
  • Damaged property
  • Issue with product labelling or instruction

To submit a report, you will be asked to provide the following information:

  • Your contact information
  • The date and type of incident
  • A description of what happened
  • Where you got the product
  • The product's brand, name and description
  • The type of injury that occurred and any treatment that was needed
  • Any photos of the product, product labels and damage caused
Submit a consumer report

The personal information you provide is protected under the Privacy Act.

Your personal information is only shared if you have given your consent in the form, unless the disclosure is required or otherwise authorized by law.

Help with forms

Information is available if you need help submitting your form.

What happens after you submit your report
  • We deal with reports involving more serious health and safety risks first.
  • A case number will be assigned. This case number will be referenced if we need to communicate with you for any reason.
  • If we're not the right organization to deal with your report, we'll direct you to the correct one. We can forward your report to the right place, but only with your permission.
  • If further actions are needed, we will follow compliance and enforcement policies and procedures.

Industry reporting

Under section 14 of the Canada Consumer Product Safety Act, industry must report health or safety incidents involving a consumer product. You can report a health or safety incident directly to us using the available form.

Industry is encouraged to voluntarily report health or safety issues involving a cosmetic.

Industry should send detailed information including:

  • Product information
    • product brand and name
    • description of product
    • where you got the product (store or other)
    • age recommendation on the product packaging
    • numbers on the product or product packaging
      • serial number
      • model number
      • Universal Product Code (UPC)
    • date of manufacture or import
    • date the product was purchased
    • address where the product was manufactured or imported from
  • Incident information
    • who was injured
    • what was the injury
    • date of the incident
    • description of the incident
    • what type of medical care was received
What happens after you submit your report
  • We deal with reports involving more serious health and safety risks first.
  • A case number will be assigned. This case number will be referenced if we need to communicate with you for any reason.
  • If we're not the right organization to deal with your report, we'll direct you to the correct one. We can forward your report to the right place, but only with your permission.
  • If further actions are needed, we will follow compliance and enforcement policies and procedures.

Contact us

Email: hc.cps-spc.sc@canada.ca or

Incident Report - Consumer Product Safety Directorate
Health Canada
269 Laurier Avenue West
Ottawa, ON, Canada
K1A 0K9
Address Locator: 4909A

For more information

To report another type of product or issue, select the category below or view all forms:

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